Terms of Service — Acrovo

Version: 1.0 Effective Date: 2026-05-04 Last Updated: 2026-05-04 Issuer: Acrovo LLC, a Wyoming limited liability company, United States of America.

NOTICE: This draft is prepared for legal review prior to publication. It has not been reviewed by a licensed attorney. It must be reviewed by qualified counsel in both the Kingdom of Saudi Arabia and the United States before adoption or publication on the website. The drafting follows industry best practices for global SaaS platforms and accounts for Saudi PDPL, U.S. CCPA/CPRA, and EU GDPR, but does not substitute for legal advice.

Table of Contents

1. Introduction and Acceptance
2. Definitions
3. Eligibility and Account Registration
4. License and Scope of Use
5. Subscription, Payment, and Taxes
6. Free Trial
7. Auto-Renewal and Cancellation
8. Refunds
9. Prohibited Uses
10. Customer Data and Ownership
11. Intellectual Property
12. Third-Party Services
13. Service Availability (SLA)
14. Technical Support
15. Modifications to Terms or Service
16. Suspension and Termination
17. Data Export and Deletion After Termination
18. Disclaimer of Warranties
19. Limitation of Liability
20. Indemnification
21. Force Majeure
22. Governing Law and Dispute Resolution
23. U.S.-Specific Provisions (Arbitration, Class Waiver)
24. Saudi Arabia-Specific Provisions
25. EU/UK-Specific Provisions
26. General Provisions
27. Contact Us

1. Introduction and Acceptance

These Terms of Service (the "Terms") form a legally binding agreement between you ("Customer" or "you") and Acrovo LLC ("Acrovo," "we," or "us"). These Terms govern your access to and use of the Acrovo platform and any related services (collectively, the "Service").

By creating an account, registering for a trial, paying for a subscription, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

If you do not agree to these Terms, you may not use the Service.

2. Definitions

• "Account": The user or organizational account registered with Acrovo.
• "Tenant": The organization that owns an account on the platform, which may include multiple individual users associated with it.
• "Customer Data": All content uploaded or entered into the platform by Customer, including contact records, deals, properties, and documents.
• "End-User Data": Personal data of natural persons who are not Acrovo's direct customers but whose data is entered into the Service by Customer (e.g., a real estate buyer of a Tenant).
• "Subscription": The paid usage plan (Solo, Small, Enterprise, or any future plan).
• "Personal Data": Any information relating to an identified or identifiable natural person, as defined under Saudi PDPL, U.S. CCPA/CPRA, and EU GDPR.
• "Documents": These Terms, the Privacy Policy, the Data Processing Addendum (DPA), and any approved annexes.
• "Business Day": Any day other than Friday or Saturday in the Kingdom of Saudi Arabia, or Saturday or Sunday in the United States, excluding public holidays.

3. Eligibility and Account Registration

3.1 Age of Eligibility

You must be at least eighteen (18) years old, or the legal age of majority in your jurisdiction, whichever is greater. The Service is not directed to minors, and we do not knowingly collect data from them.

3.2 Accuracy of Information

At registration, you agree to provide accurate, current, and complete information, and to update it as needed. False or misleading information may result in suspension or termination of your account.

3.3 Confidentiality of Credentials

You are solely responsible for maintaining the confidentiality of your password and access tokens. All activity occurring under your account is attributed to you. You agree to notify us immediately at security@acrovo.co upon any suspected unauthorized access.

3.4 Organizational Users

If you are the organizational account owner (the "Primary Administrator"), you are responsible for the actions of your subordinate users, for verifying their permissions, and for ensuring each of them complies with these Terms.

4. License and Scope of Use

4.1 Grant of License

Subject to your compliance with these Terms and payment of the applicable fees, Acrovo grants you a limited, non-exclusive, non-transferable, non-sublicensable license, for the duration of your Subscription, to use the Service for your lawful business purposes related to real estate management.

4.2 Permitted Use

The Service is licensed for use in managing your actual real estate operations, including but not limited to: projects, units, contacts, deals, reports, marketing tracking, and customer communications via available channels.

4.3 Single Tenant

The Subscription is bound to a single Tenant. You may not share an account between separate legal entities or resell the Service to parties outside the registered organization.

5. Subscription, Payment, and Taxes

5.1 Plans and Pricing

Available plans and their current prices are listed on the subscription page at https://www.acrovo.co/#pricing. All prices are stated in U.S. Dollars unless otherwise expressly noted. Acrovo reserves the right to modify pricing, provided current customers are given at least thirty (30) days' notice, with the new price taking effect at the start of the next billing cycle.

5.2 Payment Processing

Payments are processed exclusively by Stripe Inc. Acrovo does not store credit card numbers on its servers, nor are these numbers transmitted through Acrovo's infrastructure. You authorize Stripe and us to charge fees automatically per the elected billing cycle.

5.3 Past-Due Amounts

If a payment fails, we will retry for seven (7) days before suspending the account. Financial suspension does not entail immediate data deletion (see Section 17).

5.4 Taxes

Stated prices do not include any taxes or governmental fees. You are responsible for any value-added tax (VAT), sales tax, consumption tax, or withholding tax originating in your jurisdiction.

• Saudi Arabia: Current VAT rate of 15% will be added to invoices for taxpayers under ZATCA (Zakat, Tax and Customs Authority).
• United States: Sales Tax may apply in certain states under the Wayfair v. South Dakota (2018) framework.
• European Union: VAT applies under VAT MOSS / OSS, or the Reverse Charge mechanism applies for B2B customers.

5.5 Currency

All invoices are issued in U.S. Dollars. Any currency conversion, transfer, or exchange differences are the Customer's responsibility.

6. Free Trial

Acrovo offers a free trial of fourteen (14) days for new customers, generally without requiring a credit card to start (unless explicitly required). At the end of the trial:

• If you do not upgrade to a paid plan, your account will be frozen (read-only) for seven (7) days.
• After the freeze period, data is retained for thirty (30) days before final deletion, unless you activate a paid Subscription.

Acrovo reserves the right to refuse the free trial to any customer without stating cause.

7. Auto-Renewal and Cancellation

7.1 Auto-Renewal

Unless you cancel your Subscription at least twenty-four (24) hours before the end of the current period, the Subscription automatically renews for the next period at the then-prevailing price.

7.2 How to Cancel

You may cancel at any time through the in-platform account settings. Cancellation takes effect at the end of the current billing period; you continue to have access to the Service until that date.

8. Refunds

8.1 General Policy

Fees are generally non-refundable. Upon cancellation, no fees will be refunded for any unused portion of the current billing period, except as required by law or expressly stated in these Terms.

8.2 Statutory Exceptions

Where applicable law mandates a non-waivable refund right (e.g., the 14-day right of withdrawal for EU consumers under the Consumer Rights Directive), that right is honored.

8.3 Exceptional Refund

If there is a material, continuous Service interruption exceeding seven (7) consecutive days due to Acrovo's fault, Customer may seek a pro-rata refund based on days when the Service was completely unavailable.

9. Prohibited Uses

You agree not to do, or allow third parties to do, any of the following:

1. Use the Service for any unlawful, fraudulent, harmful, or public-policy-violating purpose.
2. Infringe any third party's intellectual property rights, including trademarks, copyrights, patents, or trade secrets.
3. Upload data containing malware, viruses, malicious code, or any content intended to harm the Service or its users.
4. Attempt unauthorized access to Acrovo's systems or to other Tenants' accounts; conduct penetration testing, reverse engineering, or decryption.
5. Use the Service to send spam, unsolicited WhatsApp messages, or any communication violating anti-spam laws (e.g., U.S. CAN-SPAM, EU GDPR/PECR, Saudi Anti-Cyber Crime Law).
6. Exceed technical rate limits, create dummy accounts, or circumvent operational restrictions.
7. Resell, sublicense, lease, or host the Service for third parties without an express written agreement with Acrovo.
8. Use the Service to collect personal data without a lawful basis (consent, contract, legitimate interest).
9. Use the Service to train third-party AI models, or to compile databases for resale.
10. Store especially sensitive data (e.g., HIPAA-protected health data, full credit card data, government identity data from jurisdictions prohibiting cross-border transfer) without our prior written consent.

10. Customer Data and Ownership

10.1 Your Ownership

You retain full ownership of Customer Data uploaded or entered into the Service. Acrovo claims no ownership of any such data.

10.2 License to Acrovo

To provide the Service, you grant us a limited, worldwide, non-exclusive, non-transferable, royalty-free license to host, process, and display Customer Data to you and your authorized users, solely for the purposes of operating, developing, and securing the Service in accordance with these Terms and the Privacy Policy.

10.3 No Use for AI Training

We expressly affirm: We do not use Customer Data to train AI models, nor do we sell or share it for advertising purposes with any third party. This commitment applies equally to End-User Data.

10.4 Tenant Isolation

Each Tenant on the platform is logically isolated from others via Row-Level Security and strict permission rules. Marketing companies collaborating with developers via the platform may not access the personal data of the developer's customers absent explicit consent from the developer, and only via the structured sharing mechanism within the platform.

10.5 Backups

We perform daily backups of Customer Data in a separate geographic location (Backblaze B2). Targets: RPO ≤ 24 hours, RTO ≤ 2 hours. Technical details are in the Privacy Policy and the BACKUP_AND_RECOVERY document.

11. Intellectual Property

11.1 Acrovo's Ownership

All rights and title in the Service, including without limitation: source code, interfaces, designs, logos, trademarks, trade names (Acrovo, CRM-RE), documentation, and marketing materials, remain the exclusive property of Acrovo LLC, its affiliates, and its licensors. These Terms transfer no such rights to you.

11.2 Suggestions and Feedback

Any suggestion, comment, or idea you submit regarding the Service ("Feedback") is non-confidential, and Acrovo may use it without compensation or attribution.

11.3 Trademarks

"Acrovo," its logo, vertical mark, and visual site identity are trademarks of Acrovo LLC. They may not be used without prior written permission.

12. Third-Party Services

The Service relies on external providers fully described in the Privacy Policy, including:

You acknowledge that use of the Service entails interaction with these providers under their terms and policies. Acrovo has selected these providers carefully and contractually obligates them to data-protection standards. However, we do not guarantee their service levels.

13. Service Availability (SLA)

13.1 Availability Target

Acrovo targets monthly availability of:

• 99.5% for Solo and Small plans.
• 99.9% for Enterprise plans.

This excludes scheduled maintenance, for which we provide at least seventy-two (72) hours' notice.

13.2 Service Credits

If Acrovo fails to meet the target in a given month, Enterprise customers may claim a service credit:

• 10% of the month's fees if availability is between 99.0% and 99.9%.
• 25% of the month's fees if availability is between 95.0% and 99.0%.
• 50% of the month's fees if availability is below 95.0%.

Service credits are applied as discounts on the next invoice only, are not redeemable for cash, and do not exceed the fees of the affected month.

13.3 Exclusions

The following do not count as downtime: scheduled maintenance, outages caused by upstream third-party providers (Vercel, Supabase) outside Acrovo's control, customer-side connectivity issues, or force majeure.

14. Technical Support

• Solo: Email support, response within 2 business days.
• Small: Priority email support, response within 1 business day.
• Enterprise: 24/7 support, response within 4 hours for critical incidents.

Support address: support@acrovo.co. Languages: Arabic and English.

15. Modifications to Terms or Service

15.1 Modifying These Terms

We reserve the right to modify these Terms. We will notify active customers of any material changes at least fifteen (15) days before the effective date via:

• Registered email.
• In-platform notice.
• Posting the new version on the website with the update date.

Continued use of the Service after the effective date constitutes acceptance of the modified version. If you do not agree, you may cancel before the effective date with a pro-rata refund of any prepaid amounts.

15.2 Modifying the Service

Acrovo reserves the right to develop the Service, add features, or discontinue existing features. We will not eliminate a material feature without thirty (30) days' prior notice; in such case, the Customer may cancel and receive a pro-rata refund if the eliminated feature was a substantial reason for the Subscription.

16. Suspension and Termination

16.1 Termination by Customer

You may terminate your Subscription at any time via account settings. Termination is effective at the end of the current billing period.

16.2 Termination by Acrovo

Acrovo may suspend or terminate the account immediately, without prior notice, in cases of:

• Material breach of these Terms (especially Section 9).
• Non-payment despite notice.
• Activity damaging Acrovo, its users, or platform integrity.
• Order from a competent judicial authority.

16.3 Termination Without Cause

Either party may terminate "without cause" upon thirty (30) days' written notice, provided the Customer has paid through the full prepaid period.

17. Data Export and Deletion After Termination

17.1 Export Window

Upon termination of the Subscription (for any reason), Customer may export its data in standard formats (CSV, JSON) for thirty (30) days from the termination date.

17.2 Deletion

After the 30-day window, Acrovo deletes Customer Data from production systems within an additional fifteen (15) days. Certain audit logs, billing records, and compliance retention items remain stored for the period specified in the Privacy Policy (see Data Retention).

17.3 Immediate Deletion Upon Request

The Customer may request immediate deletion (skipping the export window) via signed written request. The request becomes effective within fifteen (15) days.

18. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

To the maximum extent permitted by law, Acrovo disclaims all implied warranties, including without limitation:

• Merchantability.
• Fitness for a Particular Purpose.
• Non-infringement.
• Error-free or uninterrupted operation.
• That results obtained from the Service will be accurate or reliable for your operational purposes.

You bear full responsibility for business decisions made based on data or reports generated by the Service.

19. Limitation of Liability

19.1 Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACROVO'S TOTAL LIABILITY FOR ANY CLAIM, REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, OR OTHERWISE), SHALL NOT EXCEED THE AGGREGATE FEES PAID BY CUSTOMER TO ACROVO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

19.2 Indirect Damages

IN NO EVENT SHALL ACROVO BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits or revenue.
• Loss of data (other than data loss caused by Acrovo's gross negligence).
• Loss of business opportunities.
• Reputational harm.
• Business interruption.

EVEN IF ACROVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.3 Statutory Carve-Outs

The above limitations do not apply to:

• Acrovo's fraud or willful misconduct.
• Bodily injury or death caused by Acrovo's negligence.
• Liabilities that cannot lawfully be limited in the relevant jurisdiction.

19.4 Risk Allocation

You acknowledge that the fees paid reflect a risk allocation between the parties, and that Acrovo would not provide the Service at these prices absent this allocation.

20. Indemnification

You agree to defend, indemnify, and hold Acrovo (and its officers, directors, employees, and affiliates) harmless from and against any claims, losses, damages, or expenses (including reasonable attorneys' fees) arising from or related to:

1. Your breach of these Terms or the Privacy Policy.
2. Your use of the Service in violation of law or third-party rights.
3. Customer Data you upload (including any claim that it infringes a third party's intellectual property or privacy rights).
4. Your failure to obtain required consents from End Users to process their data in the Service.

Acrovo reserves the right to assume the defense and settlement of the claim at your expense, subject to written notice to you.

21. Force Majeure

Neither party shall be liable for any delay or failure to perform if caused by events beyond its reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes).
• War, terrorism, civil unrest.
• Pandemics (e.g., COVID-19).
• Widespread internet outages, regional power loss.
• New government or judicial actions.
• Massive cyberattacks against internet infrastructure (continent-scale DDoS).
• Actions of upstream infrastructure providers (Vercel, Supabase, AWS) beyond Acrovo's control.

The affected party shall notify the other promptly and use reasonable efforts to resume performance.

22. Governing Law and Dispute Resolution

22.1 Governing Law

These Terms, and any dispute arising from or related to them, are governed by the laws of the State of [Wyoming / TBD], United States, without regard to conflict-of-laws principles, except as otherwise provided in Sections 23, 24, and 25 below.

22.2 Friendly Resolution First

Before any legal proceeding, the parties shall use reasonable efforts to settle disputes amicably through direct negotiation for sixty (60) days from the written dispute notice.

22.3 Mandatory Arbitration (U.S. customers — see Section 23)

For Customers residing in the United States, any dispute not amicably settled is resolved by binding arbitration as set out in Section 23.

22.4 Competent Courts (non-U.S. excluding KSA and EU)

For Customers not residing in the U.S., KSA, or EU, exclusive jurisdiction lies with the courts of [Wyoming / TBD], United States, unless local mandatory law dictates otherwise.

23. U.S.-Specific Provisions

23.1 Federal Arbitration Act (FAA)

These Terms are governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16). The parties agree this transaction involves interstate commerce.

23.2 Mandatory Arbitration

READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved exclusively by binding arbitration under the JAMS Streamlined Arbitration Rules. The arbitration shall be held in Sheridan, Wyoming before a single neutral arbitrator, in English, and the award shall be final and enforceable in any court of competent jurisdiction.

23.3 Class Action Waiver

YOU WAIVE THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. All disputes are resolved on an individual basis.

23.4 Small Claims Court Carve-Out

Notwithstanding the above, either party may bring an action in a competent small-claims court, provided the claim remains individual and within that court's jurisdiction.

23.5 Opt-Out of Arbitration

A new Customer may opt out of the arbitration provision by sending written notice to legal@acrovo.co within thirty (30) days of account creation. The notice must include: full name, account address, signature, and an explicit statement of opt-out.

23.6 Electronic Agreement

Pursuant to the federal E-Sign Act (15 U.S.C. § 7001) and UETA as adopted by the states, you agree to enter into this contract electronically and to receive legal notices at the registered email address.

23.7 CAN-SPAM Act

Marketing communications comply with the CAN-SPAM Act of 2003. You may unsubscribe at any time.

23.8 Export Controls

You agree not to use the Service in countries subject to U.S. OFAC sanctions, or in violation of export controls (EAR / ITAR).

24. Saudi Arabia-Specific Provisions

24.1 Sharia and Saudi Regulatory Compliance

The Service contract contains no riba (usury) or excessive gharar (uncertainty). Acrovo is committed to refraining from any practice contrary to Islamic Sharia regarding the contract and its content.

24.2 Electronic Transactions Law

These Terms are subject to the Saudi Electronic Transactions Law (Royal Decree No. M/18). Electronic signatures are legally binding under that law.

24.3 Personal Data Protection Law (PDPL)

Acrovo complies with the Saudi Personal Data Protection Law (Royal Decree No. M/19) and its Implementing Regulations. Processing details are in the Privacy Policy.

24.4 Cross-Border Data Transfer

The Customer acknowledges that Acrovo's current infrastructure hosts data in the South Asia region (India). The Customer expressly consents to the transfer of its data outside the Kingdom of Saudi Arabia for purposes of operating the Service, in accordance with Article 29 of PDPL and its exceptions for providing the agreed-upon Service.

Important Note: Certain sensitive data may require local hosting within the Kingdom under controls issued by SDAIA. The Customer should evaluate the nature of its data prior to subscribing.

24.5 Invoicing and VAT

Tax-compliant invoices in line with ZATCA (Zakat, Tax and Customs Authority) rules are issued for Saudi Customers subject to VAT, provided they supply the tax registration number. 15% VAT applies where applicable.

24.6 E-Invoicing

Acrovo invoices conform to ZATCA's E-Invoicing (Fatoora) requirements where applicable.

24.7 Jurisdiction

In lieu of U.S. arbitration under Section 23, a Customer resident in the Kingdom of Saudi Arabia may elect:

• Arbitration under the Saudi Arbitration Law (Royal Decree No. M/34) seated in Riyadh, or
• Recourse to the competent Saudi commercial courts.

24.8 Language

The Arabic version is the reference for Saudi Customers. The English version is provided for reference, but the Arabic text prevails in case of conflict.

25. EU/UK-Specific Provisions

25.1 GDPR / UK GDPR Compliance

If you are in the European Union, the United Kingdom, or Switzerland, additional rights apply under GDPR / UK GDPR / nFADP. Details in the Privacy Policy.

25.2 Consumer Rights Directive (Individuals)

If you are a Consumer under the EU definition, you have a fourteen (14) day right of withdrawal from the start of Service, unless you requested immediate Service start and consented to losing the withdrawal right upon active use.

25.3 Data Processing

Acrovo offers a standard Data Processing Addendum (DPA), available on request at dpa@acrovo.co, and relies on the Standard Contractual Clauses (SCCs) for transfers outside the EEA.

25.4 Supervisory Authority

You may lodge a complaint with the competent supervisory authority in your country (e.g., CNIL in France, ICO in the UK).

25.5 EU Representative

Once Acrovo reaches the threshold requiring an Article 27 GDPR representative, the representative's name and details will be published in the Privacy Policy.

26. General Provisions

26.1 Entire Agreement

These Terms, together with the Privacy Policy and any annexes, constitute the entire agreement between the parties and supersede any prior oral or written agreements regarding the same subject matter.

26.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

26.3 No Waiver

Acrovo's failure to exercise any right under these Terms shall not be deemed a waiver thereof.

26.4 No Assignment

The Customer may not assign these Terms or any rights under them without Acrovo's prior written consent. Acrovo may assign these Terms in connection with a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, subject to notice to the Customer.

26.5 Third-Party Beneficiaries

This agreement creates no rights for third parties (Third-Party Beneficiaries) unless expressly stated.

26.6 Notices

Notices to Acrovo: legal@acrovo.co, or to the registered address on the corporate registry. Notices to Customer: via the registered email on the account.

26.7 Relationship of the Parties

The parties are independent contractors. This agreement creates no partnership, agency, employment relationship, or joint venture.

26.8 Translation

In case of conflict between the Arabic and English versions, the Arabic version prevails for Customers in Arabic-speaking countries; the English version prevails for all others.

27. Contact Us

Acrovo LLC 30 N Gould St, STE R, Sheridan, WY 82801, USA [U.S. State of Formation — TBD] United States of America

• General legal: legal@acrovo.co
• Privacy and data protection: privacy@acrovo.co
• Information security: security@acrovo.co
• Technical support: support@acrovo.co
• General inquiries: hello@acrovo.co

End of Terms.

Domain Note: The placeholder co in brackets above is to be replaced by the final approved domain (acrovo.co or acrovo.io) before publication.